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If you experience slow connections or the modem not connecting at all, or an error message: "The
computer you are dialing into is not answering", try reinstalling TCP/IP. TCP/IP is the protocol your
computer uses to connect to the internet.
These instructions only apply to Windows 95, 98 & 2000. This activity is not necessary on Windows XP
systems.
1. Double click the My Computer icon on your desktop
2. Double click Control Panel
3. Double click Network
4. Click TCP/IP and click Remove
5. Click Add
6. Double click Protocol
7. Click Microsoft
8. Click TCP/IP
9. Press OK. The computer will ask you to Restart - click Yes.
For more information about TCP/IP see
www.w3schools.com.
If these instructions are unclear, or do not help with whatever problem you may be having, please
feel free to call our Helpdesk Team on 0800 THE NET (0800 843 638) or email us at
e3 Support Team.
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